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First
Responder Chaplains offers a variety of
chaplaincy-directed training. This section
discusses the subject-matter that is covered
in the advanced First Responder Chaplain
Advanced Training Level IV.
A large
majority of these courses were developed by
the Federal Department of Homeland
Security, the Federal Emergency
Management Agency and the Emergency
Management Institute.
In our
discussions with representatives of the
Department of Homeland Security, it was
highly recommended that we integrate these
courses into our overall program so that our
senior chaplains and management will be able
to interface and function seamlessly with
the various government entities.
The courses
are challenging but will aid and support you
into becoming world-class First Responder
Chaplains.
The
First Responder Chaplain Association has
chosen to structure our senior programs in
the following manner:
CHAPLAIN LEVEL IV –
SPECIALIST
Participants who successfully complete this
course will be able to provide the following
activities within the confines of the
material covered. This course permits Expert
Specialist Level Chaplains to perform the
duties listed above as well as develop,
manage and foster continued growth of
First Responder Chaplains within their
areas. This is to include governmental
agencies as well as the communities they
serve.
1.
Voluntary Agencies In Emergency
Management
- 288
2.
Faith-Based Organizations role in
Community
Pre-Disaster
Preparedness
- NGO
3.
Managing a First Responder Chaplain
Chapter and/or Region
a.
Leadership & Influence
– 240
b.
Decision Making & Problem Solving
– 241
c.
Effective Communication
– 242
Throughout
this section, if you have any questions or
require additional information, do not
hesitate to speak up and ask your
instructor.
Voluntary Agencies In Emergency Management
Course
Goal and Objectives
The overall goal of this Independent Study
course is to increase awareness of the roles
and responsibilities of voluntary agencies
in emergency management. Voluntary agencies
have helped meet the needs of individuals
and communities affected by disasters since
the 1800’s. Today, they serve a critical
role in the emergency management field from
helping communities prepare for and mitigate
the effects of disasters to providing
immediate response and long-term recovery
services. Without the support, dedication,
and expertise of voluntary agencies, the
government would be unable to address all
the needs of disaster-affected communities.
Unit
One: Introduction to Disaster Relief
Voluntary Agencies.
Provides an overview of voluntary agencies
and describes the unique strengths that
voluntary agencies bring to any disaster
relief operation.
Unit Two: History of Disaster Relief
Voluntary Agencies.
Identify historical milestones that
contributed to the development of voluntary
agencies in the U.S. This unit also
describes the history of the voluntary
agencies who are members of NVOAD.
Unit Three: Roles and Services of
Disaster Relief Voluntary Agencies.
Describe the roles and services that
voluntary agencies may provide throughout
each phase of the emergency management
cycle. This unit also identifies each NVOAD
member agency’s area of specialization in
disaster relief.
Unit Four: Working Together.
Explain the importance of coordination
between the different voluntary agencies and
between voluntary agencies and their
emergency management partners. This unit
also explains the role and responsibilities
of different organizations, committees, and
positions that support collaboration among
voluntary agencies.
Examination
At
the conclusion of this course, participants
should be able to:
·
Describe the unique strengths that voluntary
agencies bring to the emergency management
community;
·
Identify important historical milestones in
the development of voluntary agencies in the
U.S.;
·
Describe briefly the history of each
National Voluntary Organizations Active in
Disaster (NVOAD) member agency;
·
Identify the roles and services that
voluntary agencies provide throughout each
phase of the emergency management cycle
(i.e., mitigation, preparedness, response,
and recovery);
·
Explain the importance of collaboration and
coordination among voluntary agencies and
between voluntary agencies and their
emergency management partners; and
·
Describe the entities (e.g., National
Voluntary Organization Active in Disaster,
the Donations Coordination Team) that foster
government/voluntary agency coordination
throughout the emergency management cycle.
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Faith-Based Organizations Role in Community
Pre-Disaster Preparedness
When
it comes to disaster, emergency managers and
community-based and faith-based
organizations (CBOs and FBOs) have long
operated within certain traditional roles.
CBOs and FBOs are accustomed to deploying
volunteers and services in disaster relief
and recovery. Food, shelter, blankets, the
organization of volunteer resources, and the
provision of human warmth and comfort are
their areas of expertise.
Emergency
managers typically are focused on emergency
operations and technical solutions. They are
burdened with too much to do and too few
resources. In many cases, emergency managers
have their hands full maintaining a decent
state of preparedness and responding when
disaster occurs. They generally work with
volunteers in well-defined circumstances
during and after disasters.
There
is a growing trend around the country for
CBOs and FBOs to cooperate with emergency
managers in a different kind of partnership.
Community-based mitigation programs
concentrate on ongoing efforts that can
lessen the impact disasters have on people
and property. These programs capitalize on
the distinct and separate strengths that
CBOs/FBOs and emergency managers represent.
Unit
1.
Introductory Workshop
a.
Introduction to Partnerships in Pre-disaster
Mitigation
b.
A Caveat on Community-Based Mitigation
Programs
c.
Mitigation vs. Preparedness and Why
Pre-disaster Mitigation is Important
d.
The Importance of CBO/FBO Involvement with
Emergency Management in Community
Pre-Disaster Mitigation Activities
Unit 2.
Becoming a Community-based Organization (CBO)
and/or Faith-based Organization (FBO)
Pre-Disaster Mitigation Volunteer
a.
Introduction to Partnerships in Pre-Disaster
Mitigation
b.
Understanding our Risk of Disaster
c.
Can we Help Make our Community Safer?
d.
Establishing Mitigation Partnerships between
Emergency Managers and CBOs/FBOs
Unit 3.
Setting Up for Success in Community-Based
Mitigation
a.
Checking out the Local Mitigation Scene
b.
Effectively Identifying and Recruiting
Individual Volunteers
c.
Identifying and Recruiting Volunteers from
other CBOs and FBOs
d.
Setting up an Organizational Workshop
e.
Expanding the Network
Unit 4.
Program and Project Development
a.
How to Be a Mentor
b.
Thinking Creatively about Resources
c.
Creating No-cost and Low-cost Projects
d.
Media/Publicity/Recognition
e.
Publicizing your Program and Activities
f.
Recognizing Volunteers and Partners
Unit 5.
Identifying and Implementing Projects within
Your Program
Unit 6.
Learning from Our Experiences
Unit 7.
Sustainability: Keeping Volunteers Engaged
Unit 8.
Examples of Success
a.
Examples of Successful CBO/FBO Integration
in Local Pre-disaster Mitigation
b.
Mitigation Challenges
c.
Best Practices
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Leadership & Influence -
Managing a First Responder Chaplain
Chapter and/or Region
Being
able to lead others - to motivate them to
commit their energies and expertise to
achieving the shared mission and goals of
the emergency management system - is a
necessary and vital part of every emergency
manager, planner, and responder’s job.
As
an emergency management professional, you
must be able to use leadership and influence
effectively to lead your organization and
the community in planning for, preventing,
and responding to emergency situations and
disasters. Leadership involves providing
vision, direction, coordination, and
motivation toward achieving emergency
management goals. These skills are necessary
whether dealing with subordinates, those
with more authority than you, your peers in
partner organizations, volunteers, or the
public.
This
seven unit course is designed to improve
your leadership and influence skills.
Unit 1
offers an overview of the course content.
Unit 2
discusses what it means to be self-aware and
the link between self-awareness and
leadership.
Unit 3
explores the topic of change and how to
effectively facilitate change in the work
environment.
Unit 4
focuses on the importance of building trust
as a foundation for effective leadership and
change management and examines strategies
for building and rebuilding trust.
Unit 5
addresses personal influence and political
savvy and their role in each phase of
emergency management.
Unit 6
examines the critical elements of a
leadership environment and presents
strategies for fostering such an
environment.
Unit
7
summarizes the course content. At the
conclusion of Unit 7, you will have an
opportunity to evaluate the course and your
success in meeting your personal course
goals.
Examination
This course is designed to promote effective
leadership and influencing skills among
emergency management personnel. At the
conclusion of this course, you should be
able to:
§
Articulate an understanding of what
leadership means for emergency personnel.
§
Explain why effective leadership begins with
personal insight and development.
§
Identify your leadership capabilities and
areas for personal development.
§
Describe a change management model for
emergency management and the process for
planning, communicating, and implementing
change.
§
Describe how to build and rebuild trust in
an organization.
§
Use personal influence and develop political
savvy to network and influence people
effectively.
§
Develop strategies for creating a positive
work environment that fosters leadership and
a commitment to continuous improvement in
others.
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Decision Making and Problem Solving -
Managing a First Responder Chaplain Chapter
/ Region
Decision making and problem solving are
critically important skill areas for
emergency managers, planners, first
responders, voluntary agency coordinators,
and other professionals in emergency
management.
As an emergency management professional,
your ability to identify current and
potential problems and to make sound, timely
decisions before and during an emergency can
literally affect the lives and well-being of
the local citizenry. Your decisions can
impact the ability of response agencies to
do their jobs and can make the difference in
how quickly the community is able to recover
from an event.
This course is designed to improve your
decision-making skills.
Unit 1
Course Introduction
provides an overview of the course.
Unit 2 The
Decision-Making Process,
presents a five-step problem-solving model
and opportunities to apply the model to case
studies. The unit also explores factors
that affect decision making.
Unit 3
Identifying Decision-Making Styles and
Attributes
discusses the impact of personality type and
personal preferences on decision-making
style. During this unit, you will complete
a personality type inventory and consider
what that information indicates about your
approach to decision making. This unit also
explores what it takes to be an effective
decision maker and what you can do to
capitalize on your strengths and minimize
your limitations.
Unit 4
Ethical Decision Making and Problem Solving
focuses on situations involving ethical
decisions and discusses the components of
ethical decision making.
Unit 5
Decision Making in an Emergency,
gives you an opportunity to apply
decision-making and problem-solving skills
in a case study situation.
Unit 6
Course Summary,
summarizes key concepts from the entire
course.
Examination
In
Decision Making and Problem Solving, you
will learn a decision-making model that can
be used to make decisions and solve problems
in both emergency and day-to-day situations.
This self-paced course will provide you with
a foundation of knowledge that will enable
you to:
-
Explain
the need for decision-making and
problem-solving skills in emergency
management.
-
Describe
how decisions made before an emergency
help the decision-making process during
an emergency.
-
Distinguish between a problem and its
causes or symptoms.
-
Apply a
model for problem solving and decision
making to emergency management
scenarios.
-
Explain
how the ethics of a situation can affect
decision making and problem solving.
-
Describe
the personal attributes of an effective
decision maker.
-
Analyze
your personal attributes and relate them
to your decision-making style.
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Effective Communication -
Managing a First Responder Chaplain Chapter
and/or Region
During an emergency, it is especially
challenging and important to communicate
accurate information clearly to the target
audience. Disaster victims generally look
for someone who can communicate valuable
guidance, provide leadership, and lead them
in problem solving. When you successfully
fill that role, you act to reassure victims
that their government and private
organizations are working toward community
recovery.
As an emergency manager, you must be a
skilled communicator to achieve your
objectives. You are required to convey
information to a broad audience that
includes public and private sector
organizations, the media, disaster victims,
and co-responders. Even during
non-emergency situations, you will need to
rely on strong communication skills to
coordinate with staff and to promote safety
awareness. Finely tuned communication skills
are also important tools during the
emergency planning phase when educating the
public about preparedness.
This course comprises eight units.
Unit 1
offers an overview of the course content.
Unit 2
discusses basic communication skills and
styles.
Unit 3
examines communication during emergency
situations.
Unit 4
addresses community-specific communication
needs and the particular needs, risks,
sensitivities, expectations and norms that
are relevant to disaster communication.
Unit 5
presents both low- and high-technology
communication tools and discusses how to
choose among them.
Unit 6
focuses on effective oral communication, the
role of nonverbal cues, and ways to match
your message to your audience.
Unit 7
discusses how to develop a successful oral
presentation.
Unit 8
summarizes the course content. At the
conclusion of Unit 8, you will have an
opportunity to evaluate the course and your
success in meeting your personal course
goals.
Examination
This course is designed to enhance the
communication and interpersonal skills of
local emergency managers, planners, and
responders. At the conclusion of this
course, you should be able to...
§
Identify and describe the basic
communication process.
§
Appreciate the value of empathic listening
and effective feedback.
§ Understand
how emergency communications differ from
daily communication and how to be most
effective under emergency circumstances.
§
Assess the multicultural communication needs
of your audience and adjust your verbal and
nonverbal message accordingly.
§
Use technology appropriately to enhance
communication success.
§
Tailor your message to your audience.
§
Use non-verbals to enhance your message and
accurately read the nonverbal cues of your
listener.
§
Prepare and deliver an effective oral
presentation.
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